|We package and prepare orders for shipping by 3:00 p.m. CST everyday for a UPS pick up. Depending on the shipping method chosen, the actual shipping time starts the following day after the pick-up.
Ex. If a package is picked up on Tuesday, it will not ship from the UPS facility until Wednesday.
Once an order has been picked up by UPS, FASTSIGNS® cannot be held responsible for any delays, exceptions, etc. that occur during the shipping process.
We offer two methods of shipping: UPS Ground and UPS 2nd Day.
Depending on your location within the United States and Canada, this method is approximately 5-7 Business Days. Because of customs fees, shipping to Canada for UPS Ground will have an additional charge. This option is not available for Hawaii.
With UPS Ground, please allow two and a half weeks (includes Production Time) for delivery of your order from the day your order's invoice is printed.
UPS 2nd DAY:
Hawaii must ship 2nd Day. When choosing this method, please be aware that Production Time will still apply. Custom orders / designs require production time and not all items may be in stock. Once your order is completed, it will ship 2nd Day. If you need your order by a certain date, it is recommended that you call Customer Service at 800-779-6582 to check on the availability of an item and inform an FS rep of the "Need By / On" date.
We do NOT ship to: P.O. Boxes, Military (ex. APO, AE) or Overseas Addresses.
DAMAGED or LOST in Shipping:
If your order is damaged or lost during shipping, please contact Customer Service at 800-779-6582 immediately (within 30 days of delivery date) to report the incident. An FS Rep will then file a claim with UPS on your behalf for the damaged or lost item. UPS may choose to conduct an investigation into the claim which may take up to 8 Business Days to complete. During this time, we ask that you hold on to the damaged package and it's contents as UPS may require physical evidence of the damage. It is also possible that a UPS Representative may contact you for more information regarding the status (i.e. damaged or lost) of your order.
Once UPS has determined whether an investigation is necessary or not, we will replace your order at no additional cost to you. However, we will take no action (i.e. send a replacement or issue a refund) until the investigation is concluded.